Collection and Delivery

Key information on collections and deliveries for freight forwarding

• Why has my shipment not been collected yet?
• What must be considered during delivery?
• How does the arrangement of appointments work?
• When will my shipment be delivered?
• When will my shipment be collected?
• What are the reasons for a delayed shipment?
• How does pallet exchange work?
• How do I choose the right type of loading and unloading?
• What can I do if I am not at home when the shipment arrives?
• How long does shipping take within Germany?
• Do the truck drivers call before delivery?
• Do the truck drivers call before collection?
• What is a delivery notification?
• What does regular transit time mean?
• Curbside delivery
• Until what time can I book a collection?
• Order changes and cancellations in groupage freight
• How does our shipment tracking work?
• Why is a 3-Day Pickup Window shown?
• Why is my shipment delayed?