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Collection and Delivery
General Information
Shipping Methods
Collection and Delivery
Packaging
Insurance and Damages
Customs Clearance
Payments
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Cargoboard Help-Center
Collection and Delivery
General Information
Shipping Methods
Collection and Delivery
Packaging
Insurance and Damages
Customs Clearance
Payments
Collection and Delivery
Key information on collections and deliveries for freight forwarding
Why has my shipment not been collected yet?
What must be considered during delivery?
How does the arrangement of appointments work?
When will my shipment be delivered?
When will my shipment be collected?
What are the reasons for a delayed shipment?
How does pallet exchange work?
How do I choose the right type of loading and unloading?
What can I do if I am not at home when the shipment arrives?
How long does shipping take within Germany?
Do the truck drivers call before delivery?
Do the truck drivers call before collection?
What is a delivery notification?
What does regular transit time mean?
Curbside delivery
Until what time can I book a collection?
Order changes and cancellations in groupage freight
How does our shipment tracking work?
Why is a 3-Day Pickup Window shown?
Why is my shipment delayed?