Nobody wants delays - neither we nor our customers. Nevertheless, it may happen that the collection or delivery of a shipment is delayed.
In cooperation with our logistics partners, we try our best to complete all shipments without delays. This is unfortunately not always the case.
If any of your shipments are slightly delayed, we are very sorry. You can be sure that we will do everything possible to get your shipment to its destination as quickly as possible.
Shipping pallets and cardboard boxes with groupage freight is a complex process in which obstacles can arise. You share a truck with other shippers - the truck therefore transports not only your goods, but also many other goods.
How groupage freight works:
By sharing a truck with other shippers, you can benefit from considerably lower prices. However, your goods do not remain on the same truck during transport but are reloaded several times. These steps require a high level of coordination and planning.
Forwarding companies are dependent on the volume of traffic. Traffic jams and accidents create unpredicted delays with loading and unloading the trucks.
It is important to point out that mistakes happen in logistics, and no one acts out of malice. Our employees and partners work hard and responsible to handle all shipments. Despite efficient processes and preparations, certain circumstances that we cannot influence may affect your delivery. With nearly 2,000 shipments per day, things can go wrong - due to external factors such as traffic jams or mistakes on our side.