Our general collection times are Monday to Friday between 9 am and 5 pm.
The collection of shipments usually starts around noon, after the truck has delivered the loaded goods. If there are problems with the delivery of the goods, this can also have an impact on subsequent collections.
If the truck was not at the pickup location by 5pm, a same-day collection is unlikely, as drivers usually have to be back at the depot between 4-6pm to catch the connecting transports.
In these cases, we automatically schedule the collection for the following day and prioritise your shipment. You do not have to do anything in this situation.
In well over 90% of cases you will not find yourself in this situation.