Collections within Germany typically occur from Monday to Friday between 09:00 and 17:00. The collection usually starts in the early afternoon, after the trucks have delivered the previously loaded goods.
Unfortunately, we cannot provide a more specific pickup time, as it depends on how many customers the driver needs to collect from and how many deliveries were made prior.
Tip: If you can't be on-site during pickup, our driver can load the shipment independently for groupage transports. Important: The shipment must be labeled and easily accessible. If the pickup location is a bit tricky to find, please provide detailed instructions in the pickup comment field during the booking process.
Collection with Appointment Scheduling
If an appointment has been scheduled for your pickup, a fixed pickup date will be arranged with you before the goods are collected. Check your shipment tracking to see whether such an appointment has been made – it will be marked with the additional option “Appointment Collection”.
Important: Our team will proactively contact you to coordinate the pickup time. You do not need to reach out to us to schedule the appointment. The pickup will only be scheduled after the appointment has been confirmed. If you want your goods to be picked up as soon as possible, please book without the appointment option.
Note: Hour-specific pickups are not possible in groupage freight. We will agree on a pickup window of at least 4 hours between 09:00 and 17:00. A time slot that falls mostly in the morning (e.g. 09:00–13:00) is not possible, as the truck first delivers shipments in the morning and only starts pickups afterwards.
Driver Notification Option
For many postal codes, we offer a driver notification service. If you have opted for this service, our driver will call you about 30 minutes before arrival to inform you of the impending pickup.
Standard Pickup Duration
In over 90% of cases, pickups can occur at the time specified by the sender. If a pickup cannot be made at the originally specified time due to unforeseen circumstances, we sincerely apologize.
Should there be an issue with your pickup, we will automatically reschedule for the next day and prioritize your shipment. However, in over 90% of cases, such delays do not occur.
During booking, we specify a standard duration, which pertains to delivery. A delayed pickup may slightly shift the standard duration by a day.
Note: With our standard shipping, we specify a longer standard duration so that even if a pickup does not occur, the delivery will still be within the allotted time.
Caution: If your shipment absolutely must be picked up on the specified day, please contact our customer service. We can't predict traffic and weather conditions precisely, but we do consider known construction sites and longstanding issues to assist you as best we can.
Track and Trace – The fastest way to information
The simplest way to check the status of your pickup is through our tracking system. Enter your tracking number and the postal code of the pickup location to get the latest information on your shipment.
Click here to track your shipment.