You can quickly find out when your order will arrive by looking at track and trace. Deliveries within Germany are usually completed in no more than 2 business days.
Please ask the seller of your shipment if you do not have a tracking link. We have provided them with a link for you. Alternatively, you can ask your seller for the order number.
If no appointment has been booked, we usually deliver your shipment after 1-2 business days within Germany. Business days in this case include the 5 days of the week from Monday through Friday. Delivery usually starts in the morning and can take until early afternoon, depending on the truckload.
Appointments and delivery notification
In case track and trace is not enough for you, ask your seller if they are willing to book an appointment or a delivery notification for future shipments. When booking an appointment, you can specify the exact delivery day, and with the delivery notification, you will be notified by our truck drivers half an hour before delivery.
Within the regular transit time
If the regular transit time has not passed, please refrain from calling us to ask when the delivery will take place. We will pass on all our information to the track and trace system as quickly as possible to ensure you are informed in the best way.
In case of difficulties
Whenever the regular transit time has been exceeded or a problem is indicated in the track and trace, feel free to contact us. We will try to inform you as quickly as possible regarding any issues with your shipment.
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While our Help Centre articles aim to cover as much as possible, there may be times when you have questions or need further clarification. If something's unclear or you feel information is missing, please don't hesitate to reach out to me directly. E-Mail: florian.mueller@cargoboard.com |
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