1. Cargoboard Help-Center
  2. Collection and Delivery

How does the arrangement of appointments work?

During our booking process you have the option to book an appointment for the collection and delivery of your shipments.

If you have booked an appointment, a time for the collection or delivery of your goods will be arranged via the phone number you have provided.

During the booking process, enter the contact information of the person with whom the collection or delivery is to be arranged in the contact details section.

It is important that you enter the phone number with the highest availability. Additional phone numbers as well as break times and other relevant information can be noted in the space below.

Once we have spoken to the contact person and an appointment has been made, we will schedule the collection or delivery of your shipment.

Note: If you book your transport with an appointment, collection and delivery will not be scheduled until the appointment has been made. If a prompt delivery or collection date is required, do not add an appointment when booking.

Pick-up and despatch advice

If you want the respective consignor or consignee to be called before your goods are collected or delivered, you can also book a collection or delivery notification. The driver will contact the consignor or consignee as appropriate.

If you have not received a call from our driver despite booking a pick-up or despatch advice, please contact us so that we can resolve the problem personally.

If you, as the consignee, would like to arrange an appointment or an advice note for the delivery, please contact the client of the consignment, usually the sender of the goods. They have the option of booking an appointment for you up to one day before delivery.