During our booking process you have the option to book an appointment for the collection and delivery of your shipments.
If you have selected a scheduled appointment for pickup or delivery during your transport booking, an appointment will be arranged via the phone number you provided for either the pickup or delivery of your goods.
Note: If you have booked a scheduled appointment, we will proactively contact the shipper or consignee of the shipment by phone.
- For a pickup appointment, we will contact the shipper shortly after the booking is made.
- For a delivery appointment, we will call the consignee as soon as the goods have arrived at the delivery center.
During the booking process, enter the contact information of the person with whom the collection or delivery is to be arranged in the contact details section.
It is important that you enter the phone number with the highest availability. Additional phone numbers as well as break times and other relevant information can be noted in the space below.
Once we have spoken to the contact person and an appointment has been made, we will schedule the collection or delivery of your shipment.
Note: If you book your transport with an appointment, collection and delivery will not be scheduled until the appointment has been made. If a prompt delivery or collection date is required, do not add an appointment when booking.
Call Before Delivery
If you want the recipient to be contacted before the delivery of your goods, you can book the “Call Before Delivery” service. The driver will then get in touch with the recipient.
If you have booked this service but did not receive a call from our driver, please contact us so we can resolve the issue personally.
If you are the recipient and would like to schedule a delivery or request a call, please reach out to the sender (usually the shipper of the goods). They can book these options for you up to one day before delivery.