During our booking process you have the option to book an appointment for the collection and delivery of your shipments.
If you have selected a scheduled appointment for pickup or delivery during your transport booking, an appointment will be arranged via the phone number you provided for either the pickup or delivery of your goods.
Note: If you have booked a scheduled appointment, we will proactively contact the shipper or consignee of the shipment by phone.
- For a pickup appointment, we will contact the shipper shortly after the booking is made.
- For a delivery appointment, we will call the consignee as soon as the goods have arrived at the delivery center.
During the booking process, enter the contact information of the person with whom the collection or delivery is to be arranged in the contact details section.
It is important that you enter the phone number with the highest availability. Additional phone numbers as well as break times and other relevant information can be noted in the space below.
Once we have spoken to the contact person and an appointment has been made, we will schedule the collection or delivery of your shipment.
Note: If you book your transport with an appointment, collection and delivery will not be scheduled until the appointment has been made. If a prompt delivery or collection date is required, do not add an appointment when booking.
Pick-up and despatch advice
If you want the respective consignor or consignee to be called before your goods are collected or delivered, you can also book a collection or delivery notification. The driver will contact the consignor or consignee as appropriate.
If you have not received a call from our driver despite booking a pick-up or despatch advice, please contact us so that we can resolve the problem personally.
If you, as the consignee, would like to arrange an appointment or an advice note for the delivery, please contact the client of the consignment, usually the sender of the goods. They have the option of booking an appointment for you up to one day before delivery.