It may happen that an announced collection of your shipment cannot take place. Such an inconvenience is unpleasant for everyone involved and we do our best to keep the number of such incidents as low as possible.
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If the pickup doesn't work out for some reason, we'll automatically reschedule it for the following day and give your shipment priority. In this situation, you don't need to do anything. However, in well over 90% of cases, you won’t encounter this issue at all. |
Stephan Vogt Teamlead Customer Support |
Note: For our standard shipping, we specify a longer standard delivery time, so even if a pickup does not occur as planned, the delivery can still be made within the standard timeframe.
We apologize if, despite our efforts, there is a delay in the pickup. Even with the best possible preparation, we may encounter circumstances that prevent the collection of your goods.
Complex Logistics in Groupage Freight
In groupage freight transport, your shipment is transported along with the goods of other customers in one truck. During this process, your shipment may be transferred between different vehicles multiple times.
This process offers significant cost benefits but also increases the complexity of logistics. If the day starts with a delay – for example, if a recipient is not present or a shipment is not ready on time – it affects the entire day's schedule. Each subsequent delivery or pickup by this truck is accordingly delayed. This domino effect can result in subsequent shipments not being processed as planned.
External Influences from Weather and Traffic
Traffic: Our logistics network heavily depends on the condition of the traffic infrastructure. Delays caused by construction sites, accidents, or adverse weather are often unpredictable and can significantly extend travel times. Such delays directly affect the punctuality of our deliveries.
Weather Conditions: Heavy rain, snow, or other extreme weather conditions can lead to hazardous driving conditions. In such cases, the safety of our drivers and your shipment is our top priority, which can lead to unavoidable delays.
Note: Particularly in regions experiencing severe weather events, delays are common. For instance, if an area is experiencing widespread flooding, deliveries in that area are severely hindered.
Capacity Constraints Due to Skills Shortage
The freight and logistics sector is increasingly suffering from a shortage of skilled workers. There is a lack of qualified drivers and logistics professionals, which limits capacity and can lead to bottlenecks. If there is not enough staff available or if drivers suddenly become unavailable, schedules must be reorganized. These short-term changes and the increased workload for the remaining staff can cause delays and negatively impact delivery times.
Feel free to reach out to us in such cases. This allows us to investigate the issue promptly and work towards a solution.
Any questions?
If there are any issues with your pickup, it's especially important to us that you can contact us at any time.
You can reach us via Chat or WhatsApp, by email at service@cargoboard.com, or by phone at +49 5251 5329 120.