You can check the status of your claim at any time by referring to the email we sent you when you first submitted your claim.
Information about your claim status in your email
If you submitted a claim through our Solution Center, you will automatically receive an email from us with all the important information about your claim.
The subject line of the email is:
"We need your assistance - Damage Claim - S-Reference Number"
Alternatively, you might find the information in an email with the subject line:
"Missing Documents - Damage Claim - S-Reference Number"
Checking the status of your claim
Within the email, you will find buttons that direct you to document upload and claim tracking.
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Claim Tracking: Here, you can view the current status and the history of your claim's processing. |
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Document Upload: Here, you can see the required documents and the ones you have already uploaded. |
If you have any questions regarding your a current claim, please contact us at claim@cargoboard.com.
Click here to find out the best way to report a claim.